“Reliable Video Uploads for a Surgical Support Platform”

Mobile-first reliability • Higher supporter participation • Emotional connection at scale

Upload Success on Any Network Mobile-First Reliability Emotional Impact

About Ready Set Recover

Ready Set Recover empowers people undergoing surgery, and their loved-ones, to prepare more intelligently and recover more confidently. The platform serves patients, surgical care partners, and “Surgery Supporters” with a digital platform that blends guided content, community, and interactivity.

At its core, the platform facilitates interactions that go beyond text. Users embed photos and videos, chat dynamically, and share encouragement and updates. One of the signature features: Surgery Supporters can submit short surprise-videos of support just before surgery, which are delivered through the platform for inspiration.

How they measure success: User upload completion rate, engagement with embedded media, reduction in tech-support tickets, and qualitative feedback from patients and supporters.

“Filestack is the seamless upload and media-delivery platform that let us reliably bring supporter photos and videos into our surgical-journey app with zero friction.”

Steve Birnhak
COO | Ready Set Recover

The Challenge

Before integrating Filestack, Ready Set Recover faced a critical problem: the moments that mattered most needed guaranteed delivery across all conditions.

When Surgery Supporters recorded a quick video on their phone to send encouragement to a patient, the platform needed to ensure successful upload, especially on mobile devices and varying network conditions. The team also needed to manage large video and photo files with varied sizes and formats, while ensuring an excellent end-user experience.

“Surgery Supporters record quick videos on their phones to send encouragement to patients. The platform needed guaranteed delivery across all network conditions and devices to preserve these meaningful moments.”

Steve Birnhak
COO | Ready Set Recover

📱

Mobile Upload Reliability

Surgery supporters needed guaranteed video delivery across mobile devices and varying network conditions.

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Multi-Format File Handling

The platform needed to accept varied video and photo file sizes and formats across all devices.

⚡

Speed to Market

The team required a ready-to-deploy solution that fit their timeline and resource constraints.

The Solution

Why Ready Set Recover Chose Filestack

Ready Set Recover evaluated alternative file-upload and asset-management tools and even considered building an in-house solution. What tipped them toward Filestack:

✓ Mature API with support for photo and video uploads
✓ Strong reliability through Content Ingestion Network
✓ Straightforward implementation
✓ Proven platform ready to deploy

Integration

The development team integrated Filestack’s File Picker API into the “Surgery Supporter” section of Ready Set Recover. They configured the picker to accept photo and video files, and tied uploads into their chat-module so supporters could embed media inline with messages.

They also built a specific flow for their “surprise video” moment: supporters receive a prompt in the app, record their clip, upload via Filestack, and the system delivers that video to the patient ahead of surgery. On the backend, the file link is stored via Filestack, with minimal downstream processing required.

User interface of Filestack Sweeps showing workflow and task management

Ready Set Recover Platform

The Results

Impact

Since implementing Filestack, Ready Set Recover has seen concrete results across their platform:

✓ Consistent upload success for supporter media across all devices
✓ Faster media delivery to patients
✓ Higher supporter participation in video messages
✓ Support ticket volume decreased significantly

✅

Upload Reliability

Consistent upload success from supporters on mobile networks across all connection speeds.

⚡

Faster Delivery

Shorter time from upload to patient viewing ensures timely emotional support.

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Higher Engagement

More supporters submit video messages with reliable, straightforward uploads.

Solving a critical problem

One patient slated for major surgery was anxious and had very few in-person visits pre-op. Ready Set Recover triggered their “surprise support message” flow: ten friends and relatives used their phones to upload short videos via Filestack into the app.

“All uploads succeeded smoothly, and the patient received a compilation just hours before surgery. They later shared: ‘This made me feel like I had a crowd behind me’ and credited it with calming their nerves. A dependable upload path made this moment possible.”

Steve Birnhak
COO | Ready Set Recover

Unexpected benefits

Beyond the core upload reliability, Ready Set Recover discovered additional advantages:

➜ Media uploads integrate cleanly into their UI using pre-built components , saving development time
➜ Supporters can use any device (PC, mobile) and upload directly, broadening participation
➜ Consistent experience across mobile networks and varying connection speeds through network optimization
➜ Streamlined process aligns with brand promise of calm confidence with technology that works invisibly

User Experience

The “aha” moment

The development team got the File Picker working with minimal hiccups, but the true “aha” moment came during beta testing.

“The ‘aha’ moment came when we saw 100% upload success from our beta supporters on mobile networks. That confirmed the platform delivered the mobile-first reliability we needed.”

Steve Birnhak
COO | Ready Set Recover

Once the infrastructure proved reliable, new possibilities emerged. The team realized that dependable uploads enabled deeper emotional engagement throughout the surgical journey.

Most valuable feature

Two features stand out as indispensable:

📤

File Picker Upload UI

Clean, intuitive for end-users (supporters), with API abstractions providing ready-to-use upload logic.

🌐

Content Ingestion Network

The underlying reliability of Filestack’s CIN ensures ultra-high success rates across all network conditions.

Serving customers better

With reliable supporter media uploads, patients and supporters engage more deeply. Viewers can receive embedded videos, which creates emotional connection; patients feel supported.

“The quality and reliability of those interactions are critical to our platform’s value. That differentiates Ready Set Recover in the surgical-support space.”

Steve Birnhak
COO | Ready Set Recover

Patients frequently say the supporter videos were a highlight of their experience, proof that when file uploads work reliably, the technology disappears and human connection takes center stage.

Driving Business Growth

By improving upload reliability and supporter-media participation, Ready Set Recover has enhanced engagement metrics which ties directly to their business objectives of deepening user connection and improving recovery experience. Stronger engagement supports retention, word-of-mouth referrals, and ultimately the value proposition of the platform.

📊

Enhanced Engagement

Upload completion rates and media interaction metrics have increased significantly, driving the core value proposition.

💰

Operational Efficiency

Lower support volume saves time and operational costs with ready-to-deploy infrastructure.

🎯

Brand Alignment

Reliable technology experience reinforces the brand promise of calm confidence throughout the surgical journey.

“The combination of a clean end-user upload UI (File Picker) plus ultra-reliable upload infrastructure (CIN) is now indispensable. This foundation enables our supporter-media flow to deliver meaningful moments reliably.”

Steve Birnhak
COO | Ready Set Recover

Looking Forward

As Ready Set Recover expands, they’re launching features that involve more complex media interactions and real-time uploads. Filestack’s capacity to handle large or varied media formats positions them well for that growth.

Upcoming initiatives where Filestack will be particularly useful:

➜ Longer video messages from supporters
➜ Multi-participant supporter “claps” videos
➜ Post-op recovery diaries with media uploads
➜ Real-time voice and video uploads

Long term, Filestack will be part of their core asset-handling infrastructure. As they scale globally or into mobile-first markets, the reliability and performance advantages will matter even more. They see it as a strategic enabler of their media-rich recovery experience, not just a tactical upload tool.