Privacy Policy

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What information do we collect?

We collect information from you when you register on our site or Make a payment. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
 
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
If at any time you would like to unsubscribe from receiving future emails, reply to the email with the subject line 'Unsubscribe' to be removed from future emails.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. When a user selects a file from any service other than "My Computer", we do not store the file and stream it directly to the requesting application. For files chosen from "My Computer", we upload them, encrypted, into Amazon S3. They reside there for one day, after which they are automatically removed by S3's service. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies in order to implement authentication and to enable core features of our application, as well as to enable us to better understand user behavior. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, if you turn your cookies off, most of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We transfer your files to the applications that you have chosen to share this information with. In such cases we share only the files and folders that you choose to share. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Data Integrity

Filestack processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Enforcement

Enforcement – Customer Service is staffed to assist and support our customers’ activities and accounts, and also to enforce adherence to our User Agreement terms and conditions. Customer Service can suspend and/or terminate service for any account for breach of those terms or operating in a manner inconsistent with the terms of service. Filestack’s Human Resources department also works closely with department heads to ensure policies are adhered to and when necessary to terminate employment for any employee, permanent or temporary, that breaches the terms of hire, or presents a security risk.

Filestack regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Filestack's treatment of personal information by contacting us through this web site or by writing to us at Your Privacy Rights, c/o Filestack, PO Box 29502 #23426, Las Vegas, NV 89126-9502. When we receive formal written complaints at this address, it is Filestack's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Filestack and an individual.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on July 27, 2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Filestack
118 Broadway St, #627
San Antonio, TX 78205

Changes made to this Policy

  • May 24, 2016: Removed Safe Harbor Framework
  • July 27, 2015: Added 'Data Integrity', 'Safe Harbor Framework' and 'Enforcement' sections.
  • June 18, 2013: Updated contact name from Filestack.io to Ink
  • November 5, 2012: Updated contact address from Palo Alto to San Francisco
  • June 18, 2012: Updated contact address from Boston to Palo Alto